Have a question about shopping with ILLONA ATELIER? Start here.
How do I choose the right size?
Check our Size Chart before placing your order. If you are between sizes or need help with the fit of a particular style, contact us for guidance.
Do you deliver to my location?
Yes, we ship internationally! If you have questions about delivery to your country, please contact us with your location.
How much does delivery cost, and how long will it take?
Delivery costs and timing can depend on your location and order. Contact us if you need clarification before placing an order.
Can I return or exchange an item?
We do not accept returns. Exchanges are only available for clothing with no damage or odors. Please contact us to request an exchange.
What should I do if there is a problem with my order?
Contact us with your order number and a description of the issue. For an incorrect or damaged item, include clear photos so we can review the problem.
How should I care for my item?
Follow the care instructions supplied with your item. If you need advice for a specific style.
How can I get more help?
Visit our Contact page and let us know how we can help. If your question relates to an existing order, include your order number.