EXCHANGE POLICY

We want you to be completely satisfied with your purchase. Please carefully review our exchange policy before placing your order.

NO REFUNDS

All purchases are FINAL SALE. We do not offer refunds, cancellations, or cash/credit refunds once an order has been confirmed.

However, we offer exchanges in accordance with the terms below.

EXCHANGE REQUESTS

• Exchange requests must be made within 5 business days of receiving your order.

• To request an exchange, you must send us an email stating your order number, the item you wish to exchange, and the reason for the exchange.

• Requests made after the 5-business-day period will not be accepted.

• Once the 5-business-day deadline has passed, the purchase will be considered final and no exchange will be processed.

CONDITION OF ITEMS

Items eligible for exchange must:

• Be unworn and unused.

• Be returned in their original condition.

• Have all original tags and packaging intact.

• Not have any stains, damage, alterations, perfume/fragrance, makeup, or signs of wear.

Items that do not meet these conditions will not be accepted for exchange.

EXCHANGE APPROVAL

All exchange requests are subject to review and approval. Sending an exchange request does not automatically guarantee approval.

Once your request has been approved, we will provide you with the necessary instructions for completing the exchange.

start an exchange , you can contact us at illona.atelier@gmail.com. Please note that returns will need to be sent to the following address: 6 Akanbi Disu Street, Lekki phase 1, Lagos, Nigeria.

Please note: Customers are responsible for all applicable delivery/shipping costs associated with an exchange unless the item received was incorrect or defective.

By completing a purchase with us, you acknowledge and agree to the terms of this Exchange Policy.

Thank you for shopping with us.